Health & Medical

Health: Happy Tails, Singapore’s Second Pet Insurance (And How It Compares to the First)

Pet Insurance in Singapore | Vanillapup

A comparison of Singapore’s only two Pet Insurance (Liberty PetCare and Happy Tails) – their premiums, coverage, requirements, and exclusions.

[Updated as of April 2017]

Mama first heard about the launch of  Happy Tails, the second pet insurance in Singapore, back in October. Its coverage sounds more promising, but it also has stricter terms compared to Singapore’s very first pet insurance – PetCare by Liberty Insurance.

I guess I took so long to write about it because mama is not keen on purchasing it yet. That is due to my young age and also the fact that my luxating patella is already considered a pre-existing condition. Nonetheless, mama still thinks it is a policy worth considering. [Update: I am now insured by Happy Tails]

Happy Tails Pet Insurance plans and coverage

Happy Tails is underwritten by MSIG Insurance (Singapore) Pte. Ltd. and distributed by Aon Singapore Pte. Ltd. There are three plans to choose from. Based on my particulars (female, Westie, two years old, spayed, no surgical history), these are the policies and premiums:

Pet Insurance in Singapore - Happy Tails by MSIG Plans | Vanillapup

Just by comparing the FUR plan with Liberty Insurance PetCare’s cheapest plan (both have similar premiums based on the above-mentioned particulars), the FUR plan has better benefits in terms of surgical treatment and follow-up.

Unlike its competitor, it doesn’t cover non-surgical treatment, choosing to focus on a pet’s surgical needs. It also covers the following specified hereditary and congenital conditions for pets enrolled before the age of six, subject to a 12-month waiting period from the policy’s first commencement date for these conditions:

  1. Hip and elbow dysplasia
  2. Luxating Patella
  3. Glaucoma
  4. Cherry eye
  5. Invertebral Disk Disease (IVDD)
  6. Femoral Head and Neck Excision

Happy Tails Singapore Plans and Coverage | Vanillapup

Happy Tails vs. PetCare coverage

Click to enlarge image.

Pet Healthcare Insurance Singapore Comparison | Vanillapup

Co-insurance & deductible

For co-insurance, Happy Tails has different percentages for different age groups:

  • 20% for dogs enrolled before age 4
  • 30% for dogs enrolled before age 7
  • 40% for dogs enrolled before age 9

PetCare has the same percentages for all ages:

  • 50% for non-surgical
  • 30% for surgical treatment

You will also have to bear a fixed amount of $250 in any claim for Happy Tails. PetCare only requires you to pay deductible for accidental injury ($50) and third party liability ($500).

No claim discount

Double good news for those who do not need to claim for insurance! You will get to enjoy significant discounts regardless of your choice between Happy Tails or PetCare.

Period of Insurance Discount
Preceding year 5%
Preceding 2 consecutive  years 10%
Preceding 3 consecutive  years or more 15%

What we prefer

Mama prefers Happy Tails Pet Insurance because it has:

  • better overall coverage for surgical and chemotherapy treatments, which is what she feels a healthcare insurance is primarily for – the big unexpected expenses
  • lower co-insurance for younger pups (below four years old)
  • coverage of certain specified hereditary and congenital conditions (excluding pre-existing conditions)
  • a dedicated website with good information and online generated quotes

What’s the catch?

  • The premium may increase

In instances of certain conditions or adverse claims, the premium may be increased to reflect the risk incidence to the overall premium pool.

  • Mandatory clinical exam

It is mandatory that the pet undergoes a clinical examination for enrollment within 30 days of the commencement date of the insurance. You must produce the report when making a claim for the first time. You can download the clinical examination form here.

PetCare by Liberty Insurance does not require a medical examination.

  • Exclusions

For pets that are not spayed or neutered, there is no coverage for illness related to prostate problems, hormonal skin conditions, perianal hernias, testicular tumours, perianal tumours, mammary tumours, uterine and ovarian conditions.

  • Age limit

Your pet has to be above 16 weeks and below nine years old at the commencement of this insurance.

  • Vaccinations and microchipping required

You must microchip your pet and license her with Agri-food and Veterinary Authority in Singapore. She only needs to receive all required puppy vaccinations.

  • Working pet ineligible

Your pet cannot be a working pet. E.g. not for the purpose of racing, breeding, law enforcement, guarding, or for other commercial use.

Discount code!

Exclusive for Vanillapup readers, enjoy 10% savings when you enroll with this discount code: VP1815.

Happy Tails insurance | Website | FAQ | Email | Get online quote


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Latte is the happy Westie behind Vanillapup, a website for dog lovers. Discover latest products and services, dog-friendly hangouts, helpful tips and advice, and exclusive perks.
7 Comments

7 Comments

  1. Annie

    February 13, 2017 at 8:57 am

    Hi, can you advise if the insurance covers sterilisation for dogs? Can I make claim for such matters?

    • Vanillapup

      February 13, 2017 at 10:27 am

      Hi Annie, sterilisation is not covered by any pet insurance policy in Singapore. It’s categorised as preventative care, not treatment. Hope this helps!

  2. June

    May 9, 2015 at 7:38 pm

    Oh. I guess that means mine will never be insured then since he’s not having his annual vaccination which caused chronic skin problem.

    • Vanillapup

      May 9, 2015 at 8:43 pm

      Me too! You can learn more about the other insurance, Liberty PetCare. Don’t think they mentioned the need for vaccination. But we think the coverage isn’t as good.

  3. Rowan

    January 9, 2015 at 2:13 pm

    Thanks for the comparison! Especially as I didn’t get any response from the Liberty lady heh..

    • Rowan

      January 15, 2015 at 5:47 pm

      I suspect the premiums are affected quite heavily by breed, and possibly gender. Because the quoted premiums I got are very much higher than yours! ><"" For a spayed/neutered young dog in the pink of health, it's almost 50% more… just updating on this in case your other readers are interested.

      • vanillapup

        January 15, 2015 at 7:46 pm

        Oh gosh! Ok thanks for letting me know. I will update the post to mention that).

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